HappyOrNot Reporting 1.5.4

Are your customers Happy or Not?

• The HappyOrNot solution assists in converting reactions into actionable insights. It is a robust tool designed to enhance customer experience, identify issues, propose solutions, and engage both employees and customers effectively. The solution comprises three key components: HappyOrNot Smileys, Analytics, and Success.

HappyOrNot Smileys

• Consisting of Smiley Touch, Smiley Digital, and Smiley Terminal, our Smileys capture authentic customer feedback to gauge customer sentiment when and where the experience occurs.
  • The comprehensive product range ensures an optimal solution for every in-person and digital interaction point.
  • The sleek design attracts attention and yields high response rates.
  • User-friendly interface that requires minimal time to provide feedback.
  • Enables feedback collection from all users, not just those who actively engage.
  • Precisely captures valuable feedback in real-time.

HappyOrNot Analytics

• All feedback data gathered via our Smileys is channeled into the Analytics platform. This feature comprises robust data insights to evaluate overall performance, pinpoint successes, and areas for improvement.
  • Offers a quick snapshot of your performance compared to industry benchmarks.
  • Delivers detailed insights through granular data analysis by various metrics such as hour, day, month, location, etc.
  • Identifies trends through open feedback, pain points, and notable highlights.
  • Enables prompt action through alert notifications and seamless collaboration features.
  • Facilitates sharing of success through comprehensive reports, data exports, and live data sharing capabilities.
  • Accessible anytime and anywhere through a browser or the mobile app for managing surveys, experience points, users, and subscriptions.

HappyOrNot Success

• In addition to our core features, we offer supplementary services to optimize your utilization of the solution tailored to your business needs. These services include onboarding assistance, dedicated customer support, resourceful Help Center materials, enhanced analytics services, and other valuable resources.

To delve deeper into the HappyOrNot solution and its offerings, please visit https://www.happy-or-not.com/en/solution/.